This Privacy Policy describes how Monnelia collects, uses, and discloses information associated with an identified or identifiable individual (referred to in this Privacy Policy as “Personal Data”) and what choices you have around this activity.
Your personal information will be treated in a secure and confidential manner in compliance with all applicable laws and regulations.
This privacy policy (this “Privacy Policy”) governs and describes how Monnelia, Inc. and its subsidiaries (“Monnelia”, “we,” “us” or “our”) may collect, use, and disclose personal information that we obtain through or from:
- Monnelia web app https://app.monnelia.com
- Monnelia mobile app available on the App Store and Play Store in the name of Monnelia - Debt Payoff Planner
- third-party sources such as data brokers, publicly available sources, and our partners
1. What types of personal information Monnelia collects?
At Monnelia, we are committed to ensuring the privacy and security of your personal information. The types of personal information we collect may vary depending on the nature of your interaction with our products, services, and platforms.
The information we collect may include:
I. Account Information
- Email adress provided during signup.
- Timezone and language.
II. Usage Data
- Information you enter into the application during use (debts, payments, etc.).
- Device information, such as device type, operating system, and browser type
2. How Monnelia uses the personal information it collects?
At Monnelia, we are committed to transparently communicating how we use the personal information we collect. The information collected may be used for the following purposes:
I. Customer Support
- To provide customer support, respond to inquiries, and address any issues or concerns you may have.
- Access to your application data helps us to solve any problems you may encounter.
- Your feedback is the best way for us to improve our services.
II. Improving User Experience
- Monnelia uses the information collected to make the software better, and make it evolve to meet the needs of users.
- Periodically, we conduct usability testing to gather feedback on your experiences. This includes soliciting user opinions and preferences to further refine our app and ensure they meet your expectations.
III. Marketing and Promotions
- We may use your contact details to send you promotional materials, and information about our products and services. These communications aim to provide you with special offers, and updates that may be of interest to you.
- You can be invited to participate in surveys or provide feedback related to our products and services. Your responses help us enhance our offerings and tailor future marketing strategies.
3. How Monnelia shares the personal information it collects with third parties?
Monnelia may share your personal information with certain third-parties. This sharing is based on our relationship with those third-parties, your consent, or legal or contractual obligations that require us to share such information.
We may share your personal information that we collect or you provide as follows:
- Monnelia utilizes Google Analytics to analyze and get statistics about user interactions on our website. Google Analytics may collect and process certain personal information as part of its analytics services. Please refer to Google's privacy policy for details on how they handle this data: Google Privacy & Terms
- We use AdMob for mobile advertising. AdMob is a mobile advertising platform provided by Google, to deliver personalized advertisements within our mobile application. AdMob may use and collect certain information about you, such as your mobile identifier and user settings.
- In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will take appropriate measures to make sure that your data will continue to be protected.
- We may uncover individual data when required by law, lawful handle, or government specialists to comply with appropriate laws, controls, or legitimate procedures.
4. How does Monnelia keep my personal information secure?
At Monnelia, safeguarding the security and integrity of your personal information is a top priority. We employ robust security measures, including those provided by Amazon Web Services (AWS), to protect your data against unauthorized access, disclosure, alteration, and destruction.
Here's an overview of the security practices we have in place:
- We utilize secure protocols, such as HTTPS, to encrypt the transmission of data between your device and our servers. This ensures that your personal information remains confidential during transit.
- Access to your personal information is restricted to authorized personnel who require it for specific purposes. We implement role-based access controls to ensure that only individuals with the appropriate permissions can access and handle your data.
- Monnelia leverages Amazon Web Services (AWS), a leading cloud services provider known for its stringent security practices. AWS employs a wide range of security features, including firewalls, encryption, and network monitoring, to protect data stored on their infrastructure.
- In the event of a security incident, we have established incident response procedures to quickly identify, contain, and mitigate any potential impact on the infrastructure and data protection. We also commit to notifying affected users and relevant authorities, as required by applicable laws.
5. How can you contact us?
For any questions or concerns regarding this Privacy Policy, please contact us at pierre@monnelia.com.
